Improving the ‘Phygital’ experience for today’s empowered shoppers



Robots in retail are an effective tool to connect with today’s smart shoppers and engage them with an innovative, worth-to-repeat, and worth-to-share experience. Humanoid robots are remodeling the innovation face through their affluent social skills.

Pepper and NAO are powerful touchpoints to omnichannel, providing a single but comprehensive view of each individual. They interact with your customers by using relevant and personalized messages & offers. The personalized assistance of our robots makes it easy for customers to buy your products.



Pepper in Retail

Benefits of Robots in Retail


SoftBank Robotics Retail Benefit

Increase store traffic
Trigger the curiosity of your customers, attract undivided attention & increase store traffic.


SoftBank Robotics Retail Benefit

Recommend products
Understand and remember your customer’s preferences by tailoring persuasive & remarkable recommendations.


SoftBank Robotics Retail Benefit

Enhance product visibility
Help get your products noticed and stimulate purchases.


SoftBank Robotics Retail Benefit

Gather comprehensive data
Enrich customer base and generate detailed shopping insights.


SoftBank Robotics Retail Benefit

Create a memorable experience
Transform your customers’ journey and leverage it to a new level by digitally transforming your retail experience.

How our Robots do it differently?

SBRE Retail
Proactive engagement
Our robots call shoppers' attention, initiate interaction by voice and animated expression, or pro-actively go towards people to start conversations.

SBRE Retail
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services thereby allowing you to serve your customers in multiple languages.

SBRE Retail
Customized interactivity 
Pepper and NAO can categorize and/or identify the customer they are interacting with and adapt their behavior to his/her profile by using their sensors.

SBRE Retail
Communication on-the-fly
Being connected, our robots are always providing the latest information such as product availability, special offers, or product location in the store.

SBRE Retail
Cognitive computing
Taking advantage of the embedded and cloud-based cognitive computing services of our robots. Programmed to continuously evolve behaviors, Pepper & NAO interact with customers based on their real-time analysis results.

SBRE Retail
Services offering
As a key element of the customer journey, Pepper and NAO offer beneficial and efficient services to customers such as click and collect, payment, order & delivery, reservation, or ticketing for your store.

SBRE Retail
Capitalizing on their humanoid shape, our robots use their entertaining interactions to engage and build a strong relationship with customers in the store.

SBRE Retail
Data collection
Being perceived as 'friendly and 'no judgment', our robots are easily accepted by shoppers, feeling more confident in answering open questions. Collected information is enriched by the sensors, generating precious added-value insights.


Typical Use Cases in Retail

Receptionist & Welcome Assistant
Our humanoid robots ensure exceptional customer service and a high-quality welcome to your customers for lasting engagement and an increased return customer rate.

Information Agent & Guide
Pepper & NAO strengthen communication by providing relevant information to customers. Ensuring a well-guided tour of your store, robots familiarise your customers about your facility to ensure engagement.

Brand Ambassador
Pepper and NAO are reliable communicators for presenting at corporate activities or marketing campaigns with accuracy and consistency across all locations. Our humanoid robots are constantly delivering the brand’s message optimally to your customers.

Sales Assistant
From product consultation to the personalized recommendation, Pepper & NAO are equipped with upselling and cross-selling your products thereby assisting you in sales.

Humanoid robots assure a seamless experience for your customers.

Digital Service Provider
Pepper and NAO strengthen customer engagement, raise conversion rates, and improve overall customer lifetime value by aggregating multiple services such as click and collect, payment, order & delivery, and ticketing.

Feedback Collector
Influence innovations and changes in your products/ services by regularly collecting feedback from customers and generating precious added-value insights.

Survey Conductor
Deploy interactive shoppers’ satisfaction surveys and monitor the results in real-time to create actionable insights and improve services.

Using enriched interactions and taking advantage of the verbal interaction supported by the full body language, our robots are an engaging channel for in-game advertising and couponing.


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