SoftBank Robotics government


Effective administration through digitalized public services



Humanoid Robots through their unique and optimized user experience increase citizen acceptance and optimize utilization to reduce unnecessary cost.

Our robots are connected, effective, accurate, and multi-functional. They are never tired of repetitive tasks enabling staff to focus on more added-value tasks.

Pepper and NAO are powerful touchpoints to omnichannel, providing a single but comprehensive view of each individual user of the public services by treating them personally.



Pepper and NAO robots solutions for public services

Benefits of Robots in Government


SoftBank Robotics Government Benefit

Manage waiting times
Welcome public and manage waiting times more efficiently reducing congestion times at reception.


SoftBank Robotics Government Benefit

Optimize administration
Enhance the efficiency of the administrative process, optimize public resources & strengthen stakeholder relationships.


SoftBank Robotics Government Benefit

Improved data collection
Gather comprehensive citizen feedback and generate visitor insight to improve service effectiveness.


SoftBank Robotics Government Benefit

Creating Memorable Experiences
Transform your customers’ journey and leverage it to a new level to create a long-lasting effect on the minds of citizens.

How our Robots do it differently?

SBRE Retail
Proactive engagement
Our robots call citizens' attention, initiate interaction by voice and animated expression or pro-actively go towards people to start conversations.

SBRE Retail
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services thereby allowing you to serve foreign citizens.

SBRE Retail
Customized interactivity 
Pepper and NAO can categorize and/or identify the customer they are interacting with and adapt their behavior to his/her profile by using their sensors.

SBRE Retail
Communication on-the-fly
Being connected, Pepper and NAO are able to search the latest information at a centralized level, generate, update and adapt their behavior and content to fit local conditions and audience.

SBRE Retail
Cognitive computing
Taking advantage of the embedded and cloud-based services, our robots can have continuously evolving behaviors to interact with citizens based on their real-time analysis results.

SBRE Retail
Services offering
As a key element of the visitor journey, Pepper and NAO offer useful services to citizens and stakeholders such as consultation, online administrative services, on-demand reports generation, concierge & ticketing.

SBRE Retail
Capitalizing on their humanoid shape, our robots use their entertaining interactions to powerfully deliver public information and guidelines.

SBRE Retail
Data collection
Being perceived as 'friendly’ and 'not judgmental', our robots are easily accepted by citizens, feeling more confident to answer openly to questions. Collected information is enriched by the sensors, generating precious added-value insights.


Typical Use Cases in Government

Ensuring a consistent and high-quality welcome to citizens in their own languages. Our robots optimize staffs' workload, assist in different tasks such as queue management, wayfinding, registration, and FAQs.

Consistently delivering key messages across all locations, Pepper and NAO are reliable channels to distribute critical information to citizens.

Service Provider
Delivering multiple services such as consultation, online administrative services, on-demand reports generation, concierge & ticketing, Pepper and NAO reinforce visitors' confidence in their administration.


Survey conductor
Conducting survey research on general public opinion and visitor satisfaction. Our robots execute it with flexibility and collect more complex data to generate valuable insights.

Our robots are an attractive channel for pleasant and educational communication toward citizens. With activities targeting all age groups, Pepper and NAO efficiently deliver the right messages to citizens.


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