SoftBank Robotics finance


Service robots accelerating digital transformation in financial institutions



Financial Institutions today are pioneering the way to embrace new technologies that make the banking experience unique and seamless. Humanoid robots, through their eye-catching appearances and social behavior, are assisting financial institutions in doing repetitive tasks & enabling staff to focus on other important tasks.

Pepper creates an immersive experience at your institution to strengthen the emotional bond with your customers and reinvent the BSFI service delivery model and client journey.



Robot in Finance



SoftBank Robotics Finance Benefit

Revamp Reception Services
Trigger curiosity, promote your products and services, and generate new sales opportunities.


SoftBank Robotics Finance Benefit

Optimize Administration Services
Pepper can handle repetitive tasks thus helping in freeing up your employees for more personalized tasks.


SoftBank Robotics Finance Benefit

Gather Comprehensive Data
Gather comprehensive data to generate client insight for generating service effectiveness.


SoftBank Robotics Finance Benefit

Increase Client Loyalty
Retain and elevate client loyalty with memorable, personalized, and continuously improved services.


SoftBank Robotics Finance Benefit

Increase Sales
Find ways to enhance the client offers at both global & granular levels to engage clients and assist them to invest in new products in a timely and effective manner.

How our Robots do it differently?

SBRE Retail
Proactive engagement
Our robots call customers’ attention, initiate interaction by voice and animated expression, or pro-actively go towards them to start conversations.

SBRE Retail
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services thereby allowing you to serve your customers in multiple languages.

SBRE Retail
Customized interactivity 
Pepper and NAO can categorize and/or identify the customer they are interacting with and adapt their behavior to his/her profile by using their sensors.

SBRE Retail
Communication on-the-fly
Being connected, our robots are always providing the latest information such as product availability, special offers, or product location in the store.

SBRE Retail
Cognitive computing
Taking advantage of the embedded and cloud-based cognitive computing services of our robots. Programmed to continuously evolve behaviors, Pepper & NAO interact with customers based on their real-time analysis results.

SBRE Retail
Services offering
As a key element of the customer journey, Pepper and NAO offer beneficial and efficient services to customers such as click and collect, payment, locating visitor information, managing appointments, and collecting feedback.

SBRE Retail
Capitalizing on their humanoid shape, our robots use their entertaining interactions to engage and build a strong relationship with customers at the reception or waiting area.

SBRE Retail
Data collection
Being perceived as 'friendly and 'no judgment', our robots are easily accepted by customers, feeling more confident in answering open questions. Collected information is enriched by the sensors, generating precious added-value insights.


Typical Use Cases in Finance

Receptionist & Welcome Assistant
Our humanoid robots ensure exceptional customer service and a high-quality welcome to your customers for lasting engagement and an increased return customer rate.

Information Agent & Guide
Pepper & NAO strengthen communication by providing relevant information to customers. Ensuring a well-guided tour, robots familiarise your customers about your facility to ensure engagement.

Brand Ambassador
Pepper and NAO are reliable communicators for presenting at corporate activities or marketing campaigns with accuracy and consistency across all branches. Our humanoid robots are constantly delivering the brand’s message optimally to your customers.

Sales Assistant
From product consultation to the personalized recommendation, Pepper & NAO are equipped with upselling and cross-selling your products thereby assisting you in sales.

Digital Service Provider
Pepper and NAO strengthen customer engagement, raise conversion rates, and improve overall customer lifetime value by aggregating multiple services such as click and collect, payment, and queue management. 

Feedback Collector
Influence innovations and changes in your products/ services by regularly collecting feedback from customers and generating precious added-value insights. 

Survey Conductor
Deploy interactive shoppers’ satisfaction surveys and monitor the results in real-time to create actionable insights and improve services 

Using enriched interactions and taking advantage of the verbal interaction supported by the full body language, our robots are an engaging channel for in-game advertising and financial education.


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